iPlumb holds a 5.0 rating from 493 Google reviews. Michael is named in the majority of reviews, including from customers of eight years' standing, for thorough, tidy boiler and fire servicing at reasonable prices, with detailed gas-safety paperwork provided after each visit. A couple of more recent reviewers reported difficulty getting a response about a follow-up issue, worth noting alongside the otherwise strong long-term track record.
Reviews
5.0 / 5 · 493 totalHad an issue with their service and tried to contact about the problem by WhatsApp (used to make booking), their contact form and by email - was ignored on all fronts. Not yet received a reply to something I raised months ago.
Just had my annual boiler and fire service. Michael is so nice. Cleaned up everything after the work. Very thorough. A pleasure to have my services done with I Plumb. Thank you.
Another visit (replace an old radiator) from Michael, iPlumb are always our go to plumbers. Turn up and do a fantastic job, high quality work, tidy up after themselves, friendly and very reasonably priced.
Michael and his team have consistently offered us excellent customer service. Knowledgeable, efficient, reliable and fair pricing, we have never been disappointed with their services.
Arrived at the time agreed, carried out a full boiler service and replaced a seal. Tested all parts and emailed a detailed service sheet showing that all parts had been tested and passed as required to gas safe standards. Would definitely recommend iPlumb
Got booked in for a boiler service and gas certification. The engineer came he said he’d only be half an hour to which I asked him what his job spec was , he told me just a boiler service , he was only here for half an hour which doesn’t seem right to me , surely a gas certification and interim service would take longer than half an hour. After the work was completed I paid my invoice, I’ve now been waiting for the gas certification and proof of service for 4 weeks, every time I get in touch with them it’s just excuse after excuse ,I’ve recently sent them another message and email which have both been ignored. I won’t ever use this company again or recommend them to anyone , I’ve given one star just so I can leave the review , but even one star is being generous
I had a great experience with iPlumb Leeds. The job turned out to be quite complicated, but he handled everything very professionally from start to finish. He arrived on time, explained the issue clearly, and worked efficiently to sort everything out. Even though the job was more difficult than expected, he stayed calm, found the solution, and completed the work to a very high standard. You can tell he really knows what he’s doing. Very friendly, honest, and professional service. I would definitely recommend iPlumb Leeds to anyone looking for a reliable plumber. Thank you again for the great work!