Drain Doctor Bradford

Had a drain leak outside my kitchen. Tobias the drain engineer came on time and was a very courteous and polite. He Identified the issue and sorted it out. Very happy with the service

Nick was the engineer who came to do the job, he was friendly and helpful and told me exactly what he was going to do. He didn't mess about and the job was done in no time.

Rang this company with an emergency problem and they sent someone straight away. Very helpful and prompt with service , Harrison was great and fair pricing. Thankyou!

Excellent experience from booking to the work being done. On the hottest day of the year the person did a great job in a boiling courtyard 🥵 Didn’t catch his name but he was great! Highly recommend.

Excellent speedy service. Harrison identified the problem with the outside drain and sorted it out without difficulty. We'd certainly use Drain Doctor again.

I contacted this company because HomeServe said they don’t cover maintenance work in my policy (a sagging pipe) I paid Drain Doctor Bradford for a look and see drainage report which included downloaded footage in the price. The engineer explained that there was no sagging pipe and that there was a blockage (completely contradicts HomeServe findings), the report they then provided did not contain any of this information. He said that further work needs to be carried out and still took full payment on site. No downloaded footage was provided although they took payment for this. I asked for more info as I was confused with the minimal information provided, the lady on the phone kept promising a call back but I had to chase this up over 3 weeks. Each time I got through she kept giving me info which contradicted the initial findings and then contradicting herself. She promised a calk from an engineer and they never called. The director then messed me around following a complaint. He responded via email and did not address any of my concerns regarding the service they did not provide. He then did not reply for 5 days. I phoned him directly but he still wouldn’t address my concerns and claimed he didn’t see my response yet, there was no apology, no acknowledgement of the delay but he promised to call me back to provide further information by the end of the day but not doing so. He did this two days in a row clearly with no intention to call me back. Still not even an apology for the delay or courteous call to say he was still looking into it and needed more time. This whole thing has made me feel very anxious and stressed. They have taken my money for a service they did not provide and have given me the run around when I have asked for some clarity. Reply to response: It’s very telling that they let weeks go by without having the courtesy to return a call, yet they are quick to respond (less than a day) to a negative review. Benjamin Bins provided the quote following my review but on the same day as the quote (after I asked for a phone call to discuss) he sent an email to say he didn’t want to complete the work because of my negative review. This was really strange as nothing had happened between my honest review and him providing a quote. He clearly is not competent to talk on the phone which he avoids doing. This is the director of the company!

Simon and Isaac came round last week to sort out a drainage issue, they both did a superb job. Ten out of ten for workmanship and effort, well done boys and thanks to Rowena in the office for her knowledge and organisation 👌👍