Find My PlumberAdd your business
← Back to Leicester
Affordable Response

Affordable Response

4.9(83 reviews)See reviews ↓·Leicester

About the company

Affordable Response is a boiler and heating engineering company based in Leicester. The company is Gas Safe registered and its engineers are former British Gas engineers who are City & Guilds qualified. With over 30 years of combined experience, the company serves homeowners, landlords, and letting agents. It covers Leicester city, Wigston, Oadby, Hinckley, Loughborough, and all of Leicestershire.

Services include boiler repair, boiler servicing, boiler installation, and emergency plumbing, with a fixed price guarantee. New boilers are offered with up to 10-year warranties, and the company works with boiler brands Worcester Bosch, Ideal, Vaillant, Baxi, Glow-Worm, and Potterton. Gas Safety Certificates (CP12) and landlord inspections are also provided.

What customers say

Based on genuine customer reviews

In Leicester, Affordable Response has built a reputation through the work of Denis and Mark, who are repeatedly named by customers for their boiler installations, servicing, repairs and central heating diagnostics. Reviewers frequently highlight how quickly faults are assessed and resolved, with gas leaks investigated and boilers replaced promptly, including out-of-hours call-outs. The standard of installation is described as high, with new Navien and Logic units fitted neatly and old systems removed without fuss, leaving the site clean afterwards. Several accounts mention that Denis explains each step clearly, offers advice that proves genuinely useful, and remains patient throughout, treating each job as more than a routine call.

His pricing is consistently described as fair and transparent, with no sense of being overcharged, and the same goes for call-out charges. Punctuality comes up often too, with arrivals matching agreed times and follow-up visits arranged around the customer's schedule. Customers also note the friendly manner of both engineers, whose honesty and skill put householders at ease, whether they are dealing with a condemned boiler, a Hive hub installation or a long-standing heating problem. That combination of expertise, reliability and approachable service runs through the feedback.

GasfitterGas engineerPlumber
Affordable Response β€” Customer photo

Reviews

Reviews are taken from publicly available sources.

MI
Mohammed islam6 February 2026

Excellent service from Denis! After our boiler packed up, he responded immediately and managed to fit us in for a full replacement within 48 hours of our first call. The installation was seamless, clean, and completed to a very high standard. It’s rare to find such a reliable tradesman who can turn around a job that quickly without compromising on quality. I would definitely use him again.

KM
Kieron Malloy29 January 2026

Denis at Affordable Response not only efficiently solved our Central Heating issues … but was very patient and personable (it was not just another job). We would not hesitate to recommend Denis to anyone in the Leicester area who needs honest knowledgeable friendly support to quickly solve a Central Heating issue at a fair cost in your home

C
Claire17 January 2026

Denis came over on a Saturday to help with my boiler. 10/10 professional, would definitely recommend!

CN
C N C10 January 2026

Requested a quote for a repair, spoke to Dennis on the phone, he said he could come out Saturday 10/01/2026 9:00am Called him prior as in two days before to note down my address. Saturday comes NO SHOW, NO MESSAGE, NO CALL. 0*

LF
laura frewin22 December 2025

I can't thank Denis and his team enough for their outstanding customer service and work ethic. The whole process from emergency call out to completion of works was professional and caring. I highly recommend them.

T3
TP 318 December 2025

Needed a boiler serviced prior to house sale, messaged this company got very quick response from Denis, came out couple of days later per my availability, arrived when he said he would, completed the boiler service and even removed and reinstalled the woodwork around it. Above and beyond to provide a great affordable service to his customer. Highly recommend and will continue to use.

JS
John Smith10 July 2025

Dennis was very helpful and happy to discuss the options and source a suitable replacement that met with my specification, and the next day the job was completed, with pics sent to me via whatsapp. All in all i was very pleased and will happily pass more work on to you.

Boiler & heating engineers in Leicester compared

Ordered by rating, weighted by the number of reviews β€” businesses with only a handful of reviews do not jump to the top automatically. 10 businesses in this category in Leicester are compared.

RankProviderRatingReviewsOpen Sat.
1JS Gas and Plumbing Services Ltdβ˜… 5,0127Yes
2IIR SERVICESβ˜… 5,0113Yes
3SNM PLUMBING AND HEATINGβ˜… 5,062Yes
4Chiswell Heating Limitedβ˜… 4,9495Yes
5ABC Heating Servicesβ˜… 4,9303Yes
6Affordable Response (this page)β˜… 4,983Yes
Contact
+441164420399affordableresponse.co.ukStonesby Ave, Leicester LE2 6TW
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00