Newcastle Boiler Maintenance Ltd
About the company
It specialises in boiler servicing, repairs and maintenance, and focuses purely on servicing, repairs and maintenance rather than installations. The company serves homeowners and landlords across Newcastle upon Tyne, North Tyneside, Gateshead and surrounding areas. Its engineers are highly trained, and the company has extensive experience across a wide range of boiler makes and models, from modern condensing combis to traditional heating systems.
It aims to offer same-day service across Newcastle and the North East whenever possible, and its vans carry a comprehensive range of spare parts, keeping repeat visits to a minimum. Services include boiler repairs, boiler servicing, boiler and heating maintenance, emergency boiler repairs, central heating repairs, landlord gas safety certificates, gas fire servicing, hot water cylinder servicing, and smart thermostat installation.
What customers say
Based on genuine customer reviews
Newcastle Boiler Maintenance Ltd has a perfect 5.0 rating from 419 reviews. Almost every review names Masoud, praised for punctual attendance, clear WhatsApp communication, and reasonably priced boiler repairs and services — including cases where he resolved faults after other companies had attempted to overcharge or misdiagnose. Several reviewers describe using him for annual servicing and landlord safety certificates over multiple years.
Reviews
Reviews are taken from publicly available sources.
Masoud was punctual, efficient and super competitively priced. He was so responsive and communicative from the moment we reached out, and his brilliant service only continued when he arrived! Knowledgable and friendly, he resolved the issue in half an hour and explained it to me in simple terms. He was so patient fielding questions, too. And he reassured me he was available if I had anymore problems. I’ll 100% be using this company again. I can’t recommend them highly enough! Faultless service.
Always does a good job, reasonably priced, tidy and reliable. Have no hesitation in recommending.
Masoud is fantastic, incredibly knowledgable and will say the best provider for boilers and expansion vessels. Extremely tidy, has the right equipment, cannot recommend anymore. He’s second to none.
Amazing experience, great customer service with a quick clean fix. Honestly went above and beyond for me and my mother with a great repair. Very highly recommend!!!!
Had a faulty fan on an old boiler. Called Newcastle Boiler Maintenance and Masoud arrived within a couple of hours and in 30 minutes or so had fitted a replacement fan and gasket. No sales pitch,no mess ! Very reasonable price. Couple of hours later noticed a strange noise text and call later he’d diagnosed the problem and came back first thing the next day … job done! Highly recommended!!!( booked a service too!)
Masoud arrived on time. He diagnosed my issue in a timely manner and was very thorough and professional. I would have no hesitation in recommending him to prospective clients.
Masoud came out to do my boiler service. Excellent communication via WhatsApp, arrived on time and did a great job. Definitely recommend and will use again. Thanks Masoud
Boiler & heating engineers in Newcastle upon Tyne compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Newcastle upon Tyne are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Newcastle Boiler Maintenance Ltd (this page) | ★ 5,0 | 419 | Yes |
| 2 | The Boiler Co North East | ★ 5,0 | 138 | No |
| 3 | Richy Lamb Heating Ltd | ★ 5,0 | 149 | Yes |
| 4 | City Gas | Boiler Repair Service & New Installations | ★ 5,0 | 296 | Yes |
| 5 | Street Gas | ★ 5,0 | 392 | Yes |