GasCare Domestic Ltd

Gascare attended my rental property to investigate a leak reported by a neighbouring property, which included inspecting the toilet cistern. While no leak was identified during their visit, the cistern overflowed the following day due to a damaged and bent float valve mechanism. This resulted in significant water damage, with flooding passing through the bathroom floor and affecting the kitchen below. While I appreciate that any damage may have been unintentional, I am disappointed by Gascare's response when the matter was raised. They have denied any responsibility for the damage, despite the timing and circumstances, leaving me to bear the full cost of the repairs incurred as a result of the flooding.

Maciej attended twice to fix issues in our new rental property. He is an excellent plumber - very competent, hardworking and considerate. There were several set backs on one of the jobs but he didn't give up and ensured the problem was fully fixed before leaving.

As an Edinburgh letting agent, we cannot recommend working with Gas Care Domestic enough. Their overall communication, attention to detail and efficiency have certainly made handling our maintenance and compliance jobs stress-free. Highly recommend!

Our previous boiler stopped working due to its age and Ryan replaced it with a new one. He was very friendly and knowledgeable when explaining how the installation required a new pipe to be connected so the whole process didn't seem like such an ordeal. Overall, a greet service!

GasCare took what should have been a relatively minor heating issue and turned it into a 6-week saga. The engineers were polite enough personally, but unfortunately the service itself was extremely poor. I have a Hive-controlled two-zone heating system. Prior to contacting GasCare, the only issue was that every few weeks the boiler occasionally wouldn’t fire for the heating. Everything else functioned normally. Over the course of 6 visits by two different engineers, I was first told the boiler required a replacement PCB. When that failed to resolve the issue, I was then told the valve head required replacement. I paid over £108 for the initial visit, then £521.10 for the PCB replacement. They then quoted me another £168.52 for the valve replacement. I disputed this as unreasonable, and they agreed to adjust to charge £60.52 for the part. Not only did these repairs fail to fix the original problem, but I was left in a significantly worse position than before. At various points: the heating was permanently stuck on, the heating wouldn’t come on at all, one heating zone stopped functioning, and the only way to control heating and hot water was by switching the boiler off at the wall. There were also long periods, sometimes around a week at a time, without functioning heating or hot water. Appointments were late or cancelled at the last minute after I had already taken time off work and waited in. The final explanation I was given was that the problem was actually my Hive system because it was “old”, and I was told a replacement had been ordered. At that point I lost confidence entirely and instructed a different company. The new engineer identified that the Hive does not need to be replaced. Unfortunately this was an extremely expensive, stressful and disappointing experience overall.

Ryan did an excellent job of installing my new boiler. He was friendly, efficient, and good at explaining both what was involved in the work and how to operate the new boiler.

Did a perfect job cleaning the water tank! Ryan and Maciej were bang on time and then even did some extra small jobs in the bathroom! Highly recommend