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Metro Plumb Southampton

Metro Plumb Southampton

4.9(74 reviews)See reviews ↓·Southampton

About the company

Metro Plumb is a national plumbing business with more than 40 local depots across the UK. It was founded in 2016 and is part of Metro Rod, which is wholly owned by Franchise Brands plc. Metro Plumb and Metro Rod were acquired by Franchise Brands PLC in 2017. All Metro Plumb plumbers are highly trained, fully insured and DBS checked.

Metro Plumb Southampton provides plumbing support for homeowners across Southampton and surrounding areas. Metro Plumb offers a full range of home and commercial plumbing services. Its G3 qualified plumbers handle unvented cylinders. Boiler service and repair is carried out by fully qualified Gas Safe engineers. Its Gas Safe engineers provide gas safety checks across the UK.

What customers say

Based on genuine customer reviews

Leaks, rusted feed pipes, radiator failures and combi boiler faults appear throughout the accounts left for this Southampton plumbing firm, in which Shane and Mitchell are named as the engineers carrying out most of the work. A point that comes up often is reliability: customers note that they are called in advance with a realistic arrival time and kept informed while replacement parts are ordered and repairs run across multiple days. Pricing is described as reasonable, with quotations given quickly and installations started promptly once an order is confirmed.

Tidiness draws comment too, from shoe coverings put on before entering a property to the clean state in which pipework and heating systems are left behind. Reviewers also value the advice offered on the spot, whether tracing the source of a leak, talking through the repair as it happens or suggesting questions to raise with other trades present on site. Patience, a friendly manner and a thorough approach are mentioned alongside the finished standard of the plumbing. Repeat customers describe using the same engineers for years for both call-outs and planned work.

Service establishment
Metro Plumb Southampton β€” Customer photo

Reviews

Reviews are taken from publicly available sources.

C
Clare30 April 2026

Metroplumb were arranged through my Home Emergency insurance provider. Received a text stating they would attend by a specified time, no one turned up, contacted insurers again in the morning, and another visit arranged with time confirmed by text, no show again, tried the number on the text- not available, contacted insurers again for 3rd time who telephoned the company, who advised someone would contact me within 30mins, and arrange a another priority appointment. No call, no plumber, appalling service in an emergency.

JM
Janice Mcpherson24 November 2025

I've used Metro plumbing for many years and always been happy with there work 110% won't use no one else.

JM
John Millet29 October 2025

Excellent work by Shane . Reasonable costing and swift installation from giving an order

KE
Katie Eaton5 June 2025

Metro Plumb were superb from start to finish. Harry and Shane were both outstanding in their time keeping and clear explanations. It is rare to get such excellent communication and customer service and the five stars is very rightly deserved. I would thoroughly recommend

DW
David White5 June 2025

The job was to replace a stop valve and to fit 2 isolation valves. Sam gave me a call 30 minutes before he arrived, he was courteous, respectful and did the job efficiently. Sam is a credit to the team! The bill was exactly as per quotation. An item for improvement is to confirm the job and arrival time the day before.

DJ
Darryl Jeanes9 November 2024

Sam came to fit a new mixer tap for the kitchen and sort out a leak on a toilet cistern. He did an excellent job for me and I will be happy to use him again for any future work. Thank you Sam πŸ‘

CD
Clarisa De Franco15 January 2023

Mitchell rang before arriving and was very efficient and quick in identifying the cause of our leak and repairing it. There was another contractor on site for something different and Mitchell advised us on additional questions to ask from them which were really helpful. Thanks for the extra tips! Excellent service overall

Plumbers in Southampton compared

Ordered by rating, weighted by the number of reviews β€” businesses with only a handful of reviews do not jump to the top automatically. 9 businesses in this category in Southampton are compared.

RankProviderRatingReviewsOpen Sat.
1Emergency Plumbing and Drainage Ltdβ˜… 5,038Yes
2Honest Plumber Southamptonβ˜… 5,019Yes
3Plumbing Done Right Southamptonβ˜… 5,019Yes
424 Hour Emergency Plumberβ˜… 5,08Yes
5Firstcall - emergency plumber southampton.β˜… 5,03Yes
6Metro Plumb Southampton (this page)β˜… 4,974Yes
Contact
Working hours
Monday08:00–21:00
Tuesday08:00–21:00
Wednesday08:00–21:00
Thursday08:00–21:00
Friday08:00–21:00
Saturday08:00–21:00
Sunday08:00–21:00